Case studies

Coffs Harbour City Council

Until recently, Coffs Harbour City Council were struggling with an outdated fleet of devices that didn’t talk to each other. They needed a smart solution that allowed them to spend more time on the things that really matter. Coffs Harbour City Council Group Leader, Business Systems, Steve Bayliss tells the story.

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Since Installation in March, monthly costs have reduced between 45-50%.
Steve Bayliss, Group Leader, Business SystemsCoffs Harbour City Council

At Coffs Harbour City Council on the Mid North Coast of NSW, our community’s vision is for a connected, sustainable and thriving future. Our aim is to support our community’s wellbeing and prosperity, while helping it transition into a sustainable and dynamic regional centre. We pride ourselves on having a customer-centric focus to everything that we do. As Group Leader of Business Systems, my role is to help achieve our organisation’s mission through technology. My team and I havebeen looking at ways we can improve efficiency, provide better customer service, and become more sustainable through a digital-first approach.

Getting down to business

Just a few months ago the council’s technology was causing issues for our organisation. We relied on a fleet of outdated multifunction devices, where each piece of technology was standalone rather than integrated, and was lacking a centralised management system. In summary, our current systems were not as efficient or as cost-effective as we required and that was leading to staff frustration and a concern that it was effecting our ability to provide the best services to the community. My team and I set out to resolve the issues and, although we didn’t know exactly what the solution would look like, we knew that any upgrades had to be customer-centric and digital-first.

We outlined the key criteria we were looking for and released requests for quotes through a number of suppliers – which led us to Colourworks.

The Results

Colourworks began by considering our problems as a whole and suggesting solutions which would increase our efficiency, cut costs and improve our ability to service the community. We started off by standardising to two models across the organisation, the Canon imageRUNNER ADVANCE C5560i and C3530i, and chose
uniFLOW as our new centralised management platform. This made the management of devices much easier. We chose these models because we wanted colour printing across all devices, not just a few limited devices like we had before.

Office printing report neu

Optimisation of our print environment

The uniFLOW software provides reports and data that has never been visible in our organisation.

Cost reports and usage stats from the entire fleet.

Significantly reduces wastage.

Easily update user settings to help change behavior.

The transition from our old environment to the new technology was smooth, timely and efficient.

This has empowered our staff members to produce what they need quickly and within their own department. We use uniFLOW with a combination of swipe cards and pins, and every staff member can use the same card they use to access Council’s offices. The transition from our old environment to the new technology was smooth, timely and efficient. From the get-go, we saw a high acceptance from our staff and we’ve reduced downtime significantly.

Because the new technology is more sustainable, we’re more in line with our values and those of our community. For me personally, the digital transformation at Coffs Harbour City Council has involved a lot of investigation, collaboration and careful consideration. With Colourworks, I’ve been able to provide a solution that meets our needs and helps our staff deliver the services the
community needs.

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Colourworks has the privilege to live and work from Dyarubbin (Hawkesbury River), along the lands of the Darkinjung, Awabakal, Wonnarua, Worimi, Gaewagul, Biripi, Gambainggir and Bundjalung people, to Wahlmoorum (McPherson Ranges). We acknowledge that Aboriginal people are the traditional owners of these lands and we celebrate the stories, culture and traditions that continue the connection to these lands today. 

We pay our respects to the Elders of these communities, both past and present, and extend this respect to the Aboriginal and Torres Strait Islander people within the communities we work and live each day.