Thank you for choosing Colourworks for your printing and document management needs.
We're thrilled to welcome you aboard! We are committed to ensuring a smooth and successful experience with your new device.
Here’s what you can expect:
- Personalised Setup: We provide detailed guidance on setting up your machine so you can start using it as soon as possible.
- Comprehensive Support: Our dedicated support team is always ready to assist you, ensuring that any questions or issues you may have are promptly addressed.
- Ongoing Maintenance: Regular updates and maintenance checks will keep your system running efficiently, ensuring you get the best performance and value.
We are here to support your success and streamline your operations with top-tier customer service and support.
Hands Free with eMaintenance
Go hands-free, automatically with eMaintenance. The software is secure and designed for Colourworks to proactively manage and maintain your fleet for you from afar.
With eMetering your fleet polices itself
eMetering eliminates this hassle by sending daily meter readings from every machine directly to Colourworks.
With eConsumables you’ll stay topped-up without thinking about it
When you notice toner running out, it could already be too late. With eConsumables, your MFD stays in contact with Canon Australia and we monitor toner consumption closely for you.
Update firmware automatically
Canon's eMaintenance service ensures that the firmware of its devices remains up to date by automatically checking for the latest firmware versions and installing them. This service helps maintain device functionality and security by ensuring that all updates are applied promptly without requiring manual intervention.
Please ensure your device remains powered on continuously. It will automatically switch to a deep sleep mode to minimise power usage. This allows the device to send automatic toner alerts and monthly meter readings, ensuring everything runs smoothly.
Toner Information and Despatch
Stay informed every step of the way!
- When new toner cartridges are en route to your location, we'll immediately notify you by email.
- Keep an eye out for their arrival! If a week passes without a delivery, please get in touch with us for assistance.
- Upon receipt, please store the toner cartridges safely near the designated device, ensuring they're ready for action when needed
Additional Device Training
If you are having any issues or require more training, please contact our customer service team at service@colourworks.com.au
Device user manuals
Image Runner Advance DX 5800 series
Service and Support
Should you encounter any problems, our dedicated service team is here to help. There are several convenient ways to get in touch with our supportive service team:
- Call our team at 1300 351 594 and select option 1. For faster assistance, quote the device number located on the sticker on the front of the machine
- Scan the QR code on the device will take you to this online service request, and this can also be found on our website homepage
- Email service@colourworks.com.au
