“I genuinely trust what they promise us. They are not typical salespeople who over promise and under deliver. We are never stuck wondering, ‘When are we going to get help or is there a fix coming?’ They’re always all over it and proactive around their communication.”
“I never thought I’d feel so passionate about the topic of multi-function devices! But Colourworks have been so brilliant, they’ve set the bar so high, that anyone else we’ve met just doesn’t compare.”
Colourworks has totally won over SiDCOR with their focus on customer service.
“They have been like a partner to us from the very beginning – all the people in my team know Colourworks’ support staff on a first name basis. There’s a personal connection between the businesses – it’s a relationship, not just a service,” she says.
“From the get-go we instantly felt like we could just trust Colourworks. I did meet with a couple of other businesses offering similar products, but they just could not offer the same customer service as Colourworks did. I left a couple of meetings with the other businesses feeling like we were a number. Whereas with Colourworks, we knew immediately we wanted to work with them.”
Colourworks are proactive in their approach to customer service, sometimes dropping in to offer more help, even when it has not been requested. Tasha says, “We love the relationship with Colourworks. The other day they came out and had a chat with us, and told us ‘You haven’t used anywhere near as much support time as other businesses. We want to make you happy, what can we do for you?