How do I know if it's an issue with my IT provider vs Colourworks?
These tips below will help you determine the best point of contact for troubleshooting
When to contact Colourworks
- Poor print quality
Power doesn't come on for the device
Paper jams
Error on copier or printer screen
Unable to log in to uniFLOW or Papercut
No computer network changes but unable to print or scan
When to contact my IT department or IT provider
- Some users can print, and some can't - usually caused by an incorrect computer driver or an application setting issue. See more details here
- Can print but scan to email or folder has stopped working - this is caused by external changes, if the copier needs new settings Colourworks can assist in entering information
- A computer that has been repaired or set up by IT is not printing
- The computer network has been changed and you are unable to print or scan - Changes include a new Internet service provider, a new modem/router and a new server