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Frequently asked questions

Questions and answers regarding troubleshooting

Scanners

Scan to email not working

If a fault occurs, Colourworks will gladly assist in resolving it by updating the settings on the copier. However, we cannot make assumptions about the settings. There are several variables involved.

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How do I know if it's an issue with my IT provider vs Colourworks?

These tips below will help you determine the best point of contact for troubleshooting

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Printers

Printing not available to all users

A driver issue on the computer or a setting issue within the application may cause some users to be unable to print

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How do I know if it's an issue with my IT provider vs Colourworks?

These tips below will help you determine the best point of contact for troubleshooting

Read more

Get in touch

Have questions about how we can help your business or need technical support?

Contact us

Get in touch

Have questions about how we can help your business or need technical support?

Acknowledgement of country
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Colourworks has the privilege to live and work from Dyarubbin (Hawkesbury River), along the lands of the Darkinjung, Awabakal, Wonnarua, Worimi, Gaewagul, Biripi, Gambainggir and Bundjalung people, to Wahlmoorum (McPherson Ranges). We acknowledge that Aboriginal people are the traditional owners of these lands and we celebrate the stories, culture and traditions that continue the connection to these lands today. 

We pay our respects to the Elders of these communities, both past and present, and extend this respect to the Aboriginal and Torres Strait Islander people within the communities we work and live each day.